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Q&A
03-6458-1540
Q&A
- All categories(13)
- Hotel / Guest rooms(6)
- Access / Parking(2)
- Use with children(2)
- Others(3)
Please tell me the check-in and check-out times.
Normal check-in time is 3pm and check-out time is 10am.It looks like we will arrive after 11pm.What should I do?
Please be sure to contact us in advance by phone or email.
Depending on your arrival time, we may refuse your request.Can I postpone my check-out time?
A late-out fee of 1,000 yen will be charged for each hour.
Depending on the availability, we may not be able to accommodate you.
Please unde…Continue readingDo you have any long-term stay plan?
We will consider it depending on the period.
Please contact us by phone or email.I would like you to take care of my luggage before check-in.
You can keep it.Please ask the front desk staff after 9am.Is it possible to store my luggage after check-out?
You can store your luggage for free only on the day of check-out.
If you pick up your luggage after the day after check-out, you will be cha…Continue readingDo you have a shuttle service from the airport?
We do not provide.Please use the public transportation.Do you have child rates?
Children aged 4 to 12 years old will be charged 2,000 yen per night.
Children aged 3 and under can sleep in the same bed as their parents fo…Continue readingDo you have beds for small children?
Unfortunately, we do not have beds for children.
Please understand.I forgot something.Can you send it to me?
If you let us know your mailing address, we will pay on delivery.
Please note that mailing to overseas locations is not possible.
As a gener…Continue readingCan minors stay overnight?
If you are staying alone under the age of 18, please bring your parent's consent form.
Reservations/Inquiries
Please contact us if you have any questions.